Refund policy

Last updated: 17 September 2026

At Attach Hair, we want every purchase to be a smooth and reassuring experience. Our return and exchange options depend on the eligibility stated on the relevant product page. Please review the product-specific information before placing your order.

Five-Day Claim Window

If your product is received damaged, defective, incorrect, or materially different from what was ordered, you must contact us within five (5) calendar days of the delivery date recorded by the carrier.

We do not accept returns or exchanges for change of mind, an incorrect selection made by the customer, colour or shade preference, length or texture preference, suitability, or any other personal preference.

Product-Specific Eligibility

The remedy available for an approved claim depends on the eligibility displayed on the applicable product page:

  • Return / Store Credit Eligible: If the claim is approved and the returned product passes inspection, the eligible product value will be issued as Store Credit.
  • Exchange Only: If the claim is approved, the product will be exchanged for the same product and variant, subject to availability.
  • Non-Returnable: A product marked non-returnable cannot be returned because of personal preference or customer selection. This does not exclude an approved remedy where the product is received damaged, defective, incorrect, or materially different from its description.

If an exchange is unavailable, or where another remedy is required under applicable law, Attach Hair will provide the appropriate legally required remedy.

Conditions of Eligibility

To qualify for review:

  • The claim must be submitted within five (5) calendar days of delivery.
  • The product must remain unused, unworn, unwashed, unstyled, uncut, uncoloured, unaltered, and otherwise undamaged after delivery.
  • All original tags, clips, accessories, inserts, and packaging must be intact and returned with the product.
  • The product must not show signs of use, wear, odour, styling products, heat styling, washing, cutting, colouring, or alteration.
  • The mandatory unboxing-video requirements below must be satisfied.

For hygiene and safety reasons, any hair product that has been used, worn, washed, styled, cut, coloured, or altered after delivery will not qualify.

Mandatory Unboxing Video

An uninterrupted and uncut unboxing video is mandatory for every damage, defect, incorrect-item, or missing-item claim.

The video must:

  • Begin before the shipping package is opened and clearly show the sealed package and shipping label.
  • Show the complete opening of the package and inspection of the product in one continuous recording.
  • Clearly show the product received, all included components, and the reported damage, defect, error, or missing item.
  • Contain no cuts, pauses, edits, concealed intervals, or changes of scene.

Claims submitted without a qualifying unboxing video may be rejected where the condition of the shipment at delivery cannot be verified, except where applicable law requires otherwise.

How to Submit a Claim

Contact us within five (5) calendar days of delivery:

Please provide:

  • Your order number and the name, email address, and phone number used for the order.
  • A clear description of the issue.
  • The mandatory uninterrupted unboxing video.
  • Clear photographs or any additional information reasonably requested by our support team.

Do not return or courier a product without written approval and return instructions from Attach Hair. Unauthorised returns may not be accepted.

Review, Return and Inspection

Our team will review the information submitted and may request further evidence. If the claim is initially approved, we will provide the applicable pickup or return instructions.

Initial approval does not guarantee the final outcome. Returned products are inspected after receipt. If the returned product does not match the claim, fails the eligibility conditions, is incomplete, or shows signs of use or alteration after delivery, the claim may be rejected.

No ₹99 return fee will be charged for an approved damaged, defective, incorrect, or materially misdescribed product claim. Attach Hair will arrange or cover reasonable return shipping for an approved claim in accordance with the instructions provided by our team.

Store Credit and Exchanges

  • Store Credit is issued only after the returned product is received and successfully passes inspection.
  • The approved Store Credit amount will be communicated to the customer and may be used toward a future purchase from Attach Hair.
  • Store Credit cannot be redeemed for cash or transferred, except where applicable law requires otherwise.
  • Approved exchanges are subject to product and variant availability.
  • A replacement product will not qualify for another exchange for the same reported issue unless the replacement itself is received damaged, defective, incorrect, or materially different from what was ordered.

Colour and Natural Variations

Colours may appear slightly different because of lighting, photography, and screen settings. Human-hair products may also have minor natural variations. A minor variation that is consistent with the product description is not considered a defect. If you believe the product is materially different from its description, contact us before using or altering it.

Your Statutory Rights

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted. Where applicable law requires a refund to the original payment method or another remedy, Attach Hair will comply with that requirement.

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