Shipping Policy

At Attach Hair, we want every order to reach you safely, securely packed, and within the expected delivery timeline. We carefully process every order and work with trusted delivery partners to provide a smooth experience from checkout to delivery.

Please read this Shipping & Delivery Policy before placing your order.

Shipping Coverage

We currently deliver only within India.
Shipping is free across all serviceable locations in India.
International shipping is not currently available.

Order Processing

Orders are generally processed and dispatched within 2 business days after order confirmation.
Business days exclude Sundays and public or bank holidays.
Once your order has been dispatched, tracking information will be shared on your registered contact details wherever available.

Estimated Delivery Time

Domestic orders generally take approximately 2–7 business days to be delivered after dispatch.

Delivery timelines may vary depending on your location, PIN-code serviceability, weather conditions, operational disruptions, courier delays, or other circumstances beyond our reasonable control.

Delivery timelines are estimates and cannot be guaranteed as exact delivery dates.

Courier Partners

Orders may be shipped through trusted third-party logistics and courier partners, including Delhivery, Xpressbees, Blue Dart, FedEx, or another suitable carrier selected according to the delivery location and shipment requirements.

Cash on Delivery

Cash on Delivery may be available for orders up to ₹5,000, subject to PIN-code serviceability and order verification.
Orders above ₹5,000 must be paid for in advance.
Attach Hair reserves the right to request order confirmation before processing a Cash on Delivery order.

Order Changes and Cancellations

You may request an order cancellation or modification before the order has been dispatched.

To request a change or cancellation, contact us as soon as possible at help@attachhair.com or through WhatsApp at +91 88288 28632.

Once an order has been dispatched, we cannot guarantee cancellation or changes to the product, delivery address, phone number, or other order details.

Please carefully verify your name, complete address, PIN code, phone number, selected product, colour, texture, length, and other variant details before placing your order.

Pre-Order Products

Products marked as “Pre-Order” may require up to 7 business days for processing and dispatch, unless a different estimated timeline is stated on the respective product page.

The estimated delivery period begins after the pre-order product has been dispatched.

Sales, Festivals and Unforeseen Delays

Processing and delivery may take longer during major festivals, site-wide sales, promotional periods, heavy rainfall, natural calamities, political disruptions, curfews, transport interruptions, or other unforeseen circumstances.

During exceptional high-demand or disrupted periods, processing may take approximately 7–10 working days, and delivery may take up to 20 days.

Our team will make reasonable efforts to process and deliver every order as quickly as possible.

Unsuccessful Delivery and Re-Delivery

Please ensure that someone is available at the delivery address to receive the shipment and that the registered phone number remains reachable.

If a shipment is returned to us because delivery could not be completed, one approved re-delivery attempt will be arranged without an additional shipping charge after confirming the customer’s address and contact details.

Any further re-delivery attempts may be subject to additional shipping charges.

Lost Shipments

If a shipment is confirmed as lost in transit by the courier partner, Attach Hair will arrange a replacement after completing the necessary verification with the courier partner.

Please contact us at help@attachhair.com or through WhatsApp at +91 88288 28632 if your order has not arrived within the communicated delivery timeline.

Damaged, Defective or Incorrect Deliveries

If your order is delivered damaged, defective, tampered with, or different from what you ordered, you must contact us within 24 hours of delivery.

Please provide:

Your order number;
Clear photographs of the outer packaging and product; and
A mandatory uninterrupted and uncut video showing the sealed package being opened and the product being inspected.

Claims can be submitted by email at help@attachhair.com or through WhatsApp at +91 88288 28632.

After reviewing the evidence and verifying the claim, we will arrange a replacement where applicable. Claims submitted after 24 hours or without sufficient evidence may not be eligible for replacement.

Important Information

Attach Hair is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer, the customer being unavailable, restricted access to the delivery location, or other circumstances outside our reasonable control.

However, we will make reasonable efforts to assist you and coordinate with the courier partner wherever possible.