Cancellation Policy

Last updated: 17 September 2026

We understand that plans can change. This Cancellation Policy explains when an Attach Hair order may be cancelled and how any eligible payment will be returned.

Cancellation Before Dispatch

You may request cancellation of an order at any time before it has been dispatched.

To request cancellation, contact us as soon as possible and provide your order number:

Email: help@attachhair.com
WhatsApp: +91 88288 28632

A cancellation request is not complete until Attach Hair confirms the cancellation in writing. We recommend contacting us promptly because order processing may begin shortly after confirmation.

No cancellation charge applies to an order successfully cancelled before dispatch.

Prepaid Orders

If an eligible prepaid order is cancelled before dispatch, the amount paid for the cancelled order will be returned to the original payment method.

Attach Hair will initiate the refund after confirming the cancellation. The time required for the amount to appear in your account depends on the bank, card issuer, UPI provider or payment processor. Processing delays after initiation are outside our direct control.

Cash on Delivery Orders

An eligible Cash on Delivery order may also be cancelled before dispatch. Because payment has not yet been collected, no refund will be due.

Orders That Have Already Been Dispatched

Once an order has been dispatched, it cannot be cancelled.

We do not accept returns or exchanges after delivery because of change of mind, an incorrect customer selection, colour or shade preference, length or texture preference, suitability, or another personal preference.

If a delivered product is damaged, defective, incorrect or materially different from what was ordered, contact us within five (5) calendar days of delivery and follow our Return, Refund & Exchange Policy.

Refused or Unclaimed Deliveries

Refusing to accept a dispatched parcel, remaining unavailable for delivery or failing to collect a parcel does not count as a valid cancellation and does not create a right to a refund.

If the parcel is returned to Attach Hair after a failed delivery, we will provide one (1) complimentary re-delivery attempt in accordance with our Shipping & Delivery Policy. Delivery details must be reconfirmed before re-dispatch.

Cancellation by Attach Hair

Attach Hair may cancel an order or an affected item before dispatch for reasons including:

Product or variant unavailability.
A material price, description or technical error.
Payment failure or inability to verify payment.
An incomplete, invalid or unserviceable delivery address.
Suspected fraud, unauthorised activity or misuse.
A legal, regulatory or safety requirement.

If Attach Hair cancels a prepaid order or item, the applicable amount collected will be returned to the original payment method. If a replacement or alternative is available, we may offer it, but it will be supplied only with your agreement.

Changes to an Order

If you need to change a delivery address, contact number, product or variant, contact us immediately before dispatch. We will try to help, but changes cannot be guaranteed once processing has begun.

After dispatch, delivery-address changes and product changes may not be possible.

Relationship With Other Policies

This Cancellation Policy applies before dispatch. After dispatch or delivery:

Delivery matters are governed by our Shipping & Delivery Policy.
Damaged, defective, incorrect or materially misdescribed product claims are governed by our Return, Refund & Exchange Policy.
Use of the website and purchase of products are also governed by our Terms and Conditions.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.